Welcome to Apollon Gotrick's comprehensive guide on our shipping and freight policies. Our goal is to ensure that your order reaches you in the best condition and at the best rate possible. Please review the following terms carefully to understand how we manage shipping and what we expect from you to ensure a smooth transaction.
General Shipping Information:
- Cash on Delivery (C.O.D.): All orders are shipped C.O.D. unless an alternative arrangement is explicitly agreed upon by an authorized representative of Apollon Gotrick.
- Freight Rates: We partner with a large network of respected freight forwarders to offer competitive shipping rates. The applicable rate will be communicated once the best option is identified and will be locked in only upon your confirmation.
- Rate Confirmation: Shipping rates are valid only on the day they are quoted. If confirmation from the customer is delayed by more than 24 hours, the rates may be subject to change due to fluctuations in shipping costs.
- Service Specifications: Customers are encouraged to clearly specify required shipping services at the time of order. Additional fees will apply for any services not initially requested but later required at the time of shipping.
- Non-refundable Services: Charges for any services requested and later deemed unnecessary by the customer will still be applied, as these services are reserved and planned in advance.
Storage Charges:
- Unavailability at Delivery: If you are unable to receive your order as scheduled or if your business is unexpectedly closed during the agreed-upon delivery time, the order will be stored by the carrier.
- Storage Fees: Storage terms vary by carrier; some may offer a grace period of 1-2 days, while others may charge storage fees that accumulate daily from the date of storage.
Damages:
- Inspection and Reporting: Upon receiving your shipment, please inspect the external condition of the package. If any damages are evident, it is crucial to have the delivery driver acknowledge these damages by signing the Bill of Lading. Additionally, you must provide photographs of the damaged skids or boxes before unwrapping to ensure a well-documented claim.
- Reimbursement: Reimbursement for damaged goods will only be considered if the above protocol is followed and documented appropriately.
Additional Notes:
- Right to Modify Policy: Apollon Gotrick reserves the right to amend or update this freight policy at any time. All changes will be communicated to our customers in a timely manner.
Contact Information:
- For any questions or further details about our shipping procedures, please contact your Apollon Gotrick Account Manager.
Conclusion:
- We strive to ensure that your products are delivered efficiently and safely. Understanding and adhering to these policies will help us serve you better and ensure a seamless shipping experience.
Returns and exchanges
Please email to: greg@apollongotrick.com for any returns and exchanges.